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Director, Student & Family Support Services (Promotional Opportunity)

Apply now Job no: 508006
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Residence Life
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

This being a promotional opportunity, only current UML Employees within the same Bargaining unit are eligible to apply for this position.

The Director of Student & Family Support Services oversees the Student & Family Support Services Office and manages a complex and diverse portfolio of services designed to provide outreach, engagement, and support to families, students, and the surrounding community. The Director is responsible for all operations, administrative, and budgetary oversight of the office. The Director is also responsible for the visioning, development, and evolution of services and initiatives that directly impact student retention, success, and well-being.

Specific Responsibilities Include:

Student Support Services:  Supervise Assistant Director with direct oversight of food pantry operations and STARS collaboration. Establish and grow community partnerships with organizations that provide support services to students including establishing relationships with local landlords. Continue and expand fundraising for student emergency scholarship and food pantry.

Community Support Services:  Develop, organize, and implement Student Affairs communication initiative. Develop and implement Student Affairs recruitment strategies and HR processes. Liaison with Community Relation Office, respond to concerns, request, and collaboration opportunities. Develop and manage business continuity protocols and planning. Maintain emergency planning SOPs and records.

Budget & Administration: Oversee office budget and administrative processes. Represent office on university committees and working groups.   

Other Duties:

  • Perform other related duties as assigned. 

Minimum Qualifications (Required):

  • Master’s Degree in Higher Education Administration, CSP, Counseling, MBA or related field is required
  • Minimum 10 years full-time experience in student affairs at a college or university with evidence of a progression of responsibility and oversight
  • Ability to effectively work with diverse populations

Preferred Qualifications:

  • Doctorate in Education or related field preferred
  • Prior experience managing a parent and family program
  • Prior experience working with students of concern/behavioral intervention initiatives
  • Demonstrated leadership and expertise in advancing equity, inclusion, access, and diversity initiatives

Special Instructions to Applicants:

This being a promotional opportunity, only current UML Employees within the same Bargaining unit are eligible to apply for this position.

This is an SEIU 888 Professional Union position, Grade P19.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.