Careers at the University of Massachusetts Lowell

General Summary of Position:

The GPS UG admissions team is seeking a part-time admissions specialist. This role is vital to supporting the needs of the UG admissions team through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.

Responsibilities include, but are not limited to; answering phones, processing paperwork related to student applications, processing course registrations for non-matriculated students, entering transfer credit information, answering emails, and updating and maintaining student records.

New employees will be trained to gain a working knowledge of our Student Information System (SiS) and our available student services.  They will also work with UMASS Lowell faculty, students, and staff and will handle confidential information.

Seeking a candidate that has outstanding phone and email etiquette and the ability to answer questions in a professional and timely manner.

Minimum Qualifications (Required):

• HS diploma or GED/equivalent required, background in customer support
• Preference for those with previous higher education experience
• Must be proficient in MS office

This is an on-campus 18 hours per week position. The GPS office is open from 8:30 am-8 pm M-Th and 8:30 am-5p Fri.  The ideal candidate will be available to work at least one shift each week until 8 pm.

Special instructions to applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants are received.

This is a part-time, temporary, non-unit, non-benefited position. 

Please include a resume and cover letter with your application.  Names and contact information of three references will be required at the time of application.