General Summary of Position:
The Assistant Director, Student Employment provides key support for UMass Lowell’s robust student employment program, including federal, institutional, and community-based employment opportunities. In close collaboration with the associate director, the assistant director ensures compliance with federal/state financial aid regulations and established institutional policy and procedures, promotes the importance of providing students with meaningful work and career-connected experiences, and strives to continuously improve the student employment program. Further, the assistant director serves as a contact for on-campus and off-campus employers and supervisors to resolve problems and to provide information and training on the student employment program.
Essential Job Duties:
Student Employment Program Administration
Support the administration of Federal Work Study (FWS), Campus Need-Based Student Employment (CWP), Job Location and Development (JLD), and Departmental/Grant Funded student employment programs in accordance with federal/state regulations, program guidelines issued by U.S. Department of Education, and established institutional policy and procedures. Assist the associate director with reporting related to need-based employment, including reconciliation and projection reports. Keep abreast of federal and state employment laws to ensure equity and compliance. Assist with updates to student employment handbook and web content.
Customer Service
Coordinate team coverage for operational and customer service tasks involving Salesforce, JobHawk, HR Direct, and I-9 verification meetings. Provide quality and consistent customer service to internal and external constituents daily, ensuring that all prospective and current student employees, as well as on-and-off-campus supervisors have their questions and concerns addressed in a thorough, prompt, and courteous manner. Supervise professional or student staff as requested by the associate director.
Payroll
In conjunction with the associate director, manage bi-weekly payroll closing within JobHawk and serve as lead payroll closer for approximately 50% of pay weeks annually. Partner closely with Payroll, the President’s Office, and UML Tech Services to troubleshoot issues.
Programs, Training and Communications
Provide overall support and serve as lead when directed with initiatives including student employee and supervisor trainings, student employee recognition, UMass Lowell GROW, and student employee and supervisor newsletters or similar communications.
Division and University Initiatives
Participate in Commencement, Convocation, Orientation, Open Houses, and similar events. Participate in university meetings, workshops, and conferences to develop and strengthen knowledge and remain current with university, local, regional, and national student employment policies and procedures. Assist with special projects as needed for the broader Career & Co-op Center.
Minimum Qualifications (Required):
- Bachelor’s Degree.
- 7 years of experience in student employment, human resources, or a combination of the two.
- A graduate degree could be substituted for 2 years of experience.
- Strong organizational skills and flexibility to adjust to changing priorities.
- Ability, knowledge, and skills necessary to use and train others on an online student employment management system, such as JobX.
- Functional experience with an integrated Student Information Systems required; expertise with PeopleSoft Student Administration System preferred.
- Experience with a Customer Relationship Management platform, with Salesforce experience preferred.
Additional Considerations:
- Strong computer skills, including Microsoft Office Suite.
- Excellent interpersonal and public communications skills.
- Relevant professional experience in program coordination, data management, and/or relationship management.
- Ability to motivate and instruct others in effective and efficient ways.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work evening and weekend hours as needed.
- Embrace technology and appreciate how to use it to enhance service to students.
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
This position is full-time, benefited and in the SEIU professional union in grade P17. Anticipated salary based on experience/qualifications within the range: minimum: $65,693, 25th quartile: $74,725 and midpoint of $83,758.
Initial review of applications will begin immediately and continue until the position is filled; however, the posting may close when an adequate number of qualified applications is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
