General Summary of Position:
Apply today to become a valued member of the graduate recruitment team at UMass Lowell! Our Graduate, Online & Professional Studies (GPS) office is a fast-paced environment where you’ll work closely with students and colleagues alike. If you’re looking for a supportive, friendly work environment, UMass Lowell is the place to be. We look forward to seeing your application.
The GPS team is seeking a part-time support specialist in graduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through student outreach and support projects, customer service, and various administrative tasks. A strong desire to provide top-tier customer service is a must.
Responsibilities include, but are not limited to, outreach to new inquiries, answering calls, assisting students throughout the application process, answering work queue emails, updating and maintaining student records, and providing in-depth customer relations support, often on an individual basis with prospective and current students.
The Graduate Recruitment Support Specialist will assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The person in this position will be required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving.
Additional duties: learning, understanding, and upholding university policy, with regard to university admissions and recruitment.
New employees will be trained to gain a working knowledge of our Student Information System (SiS) and our available student services. They will also work with UMass Lowell faculty, students, and staff and will handle confidential information.
This is an on-campus, part-time, non-benefited, non-unit position – 18 hours per week, max allotted, with some exceptions. Flexible scheduling. The GPS office is open from 8:30 am-5 pm Monday-Friday. No Weekends.
Minimum Qualifications (required):
- Associate degree, with background in customer support and/or business operations support.
- Preference to those with previous higher education experience, at either public or private institution.
- Must be proficient in MS office, with clear demonstrable experience with Microsoft Excel and previous experience using Customer Relations Management (CRM) or Business Application Software in their previous employment.
- Seeking a candidate that has outstanding phone and email etiquette and the ability to answer questions in a professional and timely manner.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
