General Summary of Position:

The Graduate, Online & Professional Studies team is seeking a part-time Support Specialist. This role is vital to supporting the needs of the Graduate & Undergraduate admissions, recruitment, advising, and student services teams through various administrative tasks, customer service and student support. A strong desire to provide top-tier customer service is a must.

Responsibilities include, but are not limited to; answering phones, assisting prospective students, processing paperwork related to student applications, answering emails, updating and maintaining student records.

Minimum Qualifications (Required):

• HS diploma or GED/equivalent 
• Background in customer support
• Preference to those with previous higher education experience
• Must be proficient in MS office

This is a fully on-campus, part-time, 18 hours per week position in Lowell, MA.

The GPS office is typically open from 8:30am-5pm, Monday-Friday. The ideal candidate will be available to work at least one shift until 5pm each week and have Friday availability.

Special Instructions to Applicants: 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.   

Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.

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