Human Resources and Equal Opportunity & Outreach

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River Hawk Scholars Academy Success Coach & Outreach Specialist

Apply now Job no: 514635
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: River Hawk Scholars Academy
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

The University of Massachusetts Lowell recently received a grant which aims to mitigate first-generation students’ barriers to educational achievement by enhancing institutional programs and services.

The RHSA Academic Coach & Outreach Specialist meets with students for one-on-one coaching; communicates with students and supports them directly when they either self-identify to schedule an appointment or are identified through early alert systems, RHSA internal reporting structures, or retention campaigns; and contributes to RHSA programmatic offerings in the form of academic skill-building workshops and other key RHSA programming.  The RHSA Academic Coach & Outreach Specialist is a core member of the RHSA team and will participate in weekly team meetings, providing perspective on the program and insights about the students we serve with a special focus on at-risk student populations and underrepresented minorities.  They will also gather data RHSA collects through its Peer and Team Leader program and other programs, organize that data, and translate that data into actionable outreach that they will then perform and track.  They will coordinate and collaborate regularly with Academic Services, especially the Centers for Learning, Advising & Student Success and the Career & Co-op Center.  This is a grant-funded position for 2 years with the potential for continuation beyond 2 years.

Minimum Qualifications (Required):

  • Bachelor’s degree required
  • Minimum of 2 years’ relevant experience in higher education directly supporting students
  • Demonstrated experience and expertise with, and commitment to, working with diverse student populations and communities of people underrepresented in higher education
  • Demonstrated record of teamwork and collaboration
  • Excellent written and oral communication skills
  • Ability to work independently, be organized, and balance competing priorities
  • Familiarity with or demonstrated ability to learn how to use the following software applications: Salesforce, SiS, Blackboard, Microsoft Teams, and Microsoft Outlook, and word processing, spreadsheet, and presentation software

Preferred Qualifications:

  • Master’s degree preferred
  • Demonstrated expertise and experience working with first-generation college students
  • Knowledge of best practices in student retention in higher education desirable
  • Bilingual in Spanish and English

Special Instructions to Applicants:

Only current UML Employees within the Grants & Contracts (MTA/GRACE) bargaining unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is a Grants & Contracts (MTA/GRACE) bargaining unit position, Grade P15.

Review of applications will begin immediately and continue until the position is filled; however, the posting may close when an adequate number of qualified applications are received.

This position is contingent upon funding. This is a grant-funded position for 2 years with the potential for continuation beyond 2 years.

Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.