Careers at the University of Massachusetts Lowell

General Summary of Position:

This being a promotional opportunity, only current UML Employees within the same Bargaining unit are eligible to apply for this position.

The Associate Director of Recruitment supervises, coaches and develops staff in Inquiry Response Team (IRT). IRT ensures GPS inbound students’ calls and emails are addressed in a timely manner. The team also conducts outbound call campaigns to fulfill recruitment and enrollment goals. The individual in this role is responsible for planning and executing recruitment and yield strategies for the assigned degree programs. Responsibilities include: attending recruitment events, college fairs, conducting information sessions, recruitment webinars, contacting prospective students and keep them engaged during the recruitment, admissions and matriculation phases. The Associate Director of Undergraduate Recruitment will also participate and support evaluating and summarizing applications for admissions. Collaborate with the marketing team, academic program coordinators/departments on marketing efforts and developing marketing materials.
Collaborating with the Assistant Dean of Recruitment & Admissions, the Associate Director of Undergraduate Admissions provide leadership in leading special recruitment and admissions projects and in managing external partners.

Minimum Qualifications (Required):

• Master’s degree required
• 5-7 years admissions experience in recruitment and admissions
• Minimum 3 years of experience in leading teams effectively
• Experience in Continuing Education preferred
• Strong verbal communication, presentation, adaptability, collaboration, process management, detail orientation, organizational skills, analysis, data interpretation, interpersonal skills, and the ability to understand the big picture required
• Experience in working with and managing vendors and partner organizations
• Must have strong organizational skills
• Must have the ability to work well under pressure and set priorities
• Ability to collect, organize and interpret analytical data
• Excellent writing ability
• Demonstrated ability to perform in a fast-paced, high-volume environment
• Experience in working with Customer Relationship Management systems, Student Information System, Microsoft Office Suite.
• Promote the University’s commitment to customer service by:
  • Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
  • Ensuring optimum service to all internal and external partners in response to all requests for service and information.
  • Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
• Flexibility in working evening and weekend hours.
• Valid U.S. driver’s license and clean driving record

Additional Qualifications:

• Build effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed
• Ensure optimum service to all internal and external partners in response to all requests for service and information
• Maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles
• Demonstrated skills in assisting with the development of marketing materials and using social media desirable

Special Instructions to Applicants:

This being a promotional opportunity, only current UML Employees within the same Bargaining unit are eligible to apply for this position.

This is an SEIU 888 Professional Union position, Grade P18.

Please include a resume with your application. Names and contact information of three references will be required during the application process. Submission of a cover letter is optional.