Careers at the University of Massachusetts Lowell

General Summary:

The Solution Center Specialist position provides student-focused support in a fast-paced environment. This position is responsible for answering questions, facilitating transactions, processing paperwork, and tracking student inquiries in the areas of Financial Aid, Registrar, and Student Financial Services.

Minimum Qualifications (Required):

• Bachelor's degree with minimum of 2 years of customer service experience. However, will consider candidates with a HS Diploma or GED/equivalent and 3-5 years directly related customer service experience
• Effective oral, written, listening and communication skills
• Familiarity with computers and competency in navigating and performing data entry in a Windows environment
• Experience with student relational database system preferred PeopleSoft Campus Solutions 9.0 experience preferred
• Mathematical and analytical skills

Additional Considerations:

• Consideration will be given to those with a Master's Degree and 1-2 years of related higher education experience in a professional capacity
• Preference given to those with experience in one of the following three areas: Financial Aid, Registrar, or Student Billing
• Demonstrated experience in a fast-paced customer service environment
• Ability to interpret and communicate university, state and federal policies as they relate to financial aid, registration and billing functions
• Ability to work independently and demonstrate initiative
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds
• Ability to work effectively as a team member
• Ability to analyze and interpret information and make independent decisions

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is an SEIU 888 Professional Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.