Human Resources and Equal Opportunity & Outreach

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HR/Benefits Representative

Apply now Job no: 513959
Position type: Staff Full Time
Benefit Status: Benefited-Non-Union
Campus: UMass Lowell
Department: Human Resources
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

The Office of Human Resources and Equal Opportunity & Outreach supports the University of Massachusetts Lowell in their mission to educate students for lifelong success in a diverse world and conduct research and outreach activities which sustain economic, environmental and social health. The Human Resources Benefits Representative is responsible for supporting the Human Resources department, working under the direction of the Senior Associate Director of Benefits. Possibility of some remote options are available.

1. Support the administration of benefits programs and policies for current employees:

  • Manage workers’ compensation claims and work with department managers under the direction of the Executive Director, Compensation & Benefits.
  • Manage unemployment claims sent by the Department of Unemployment Assistance in a timely manner and coordinates with other HR staff for any questions.
  • Conduct new hire orientations scheduled weekly.
  • Coordinate processing of new hire documents working with payroll.
  • Assist with GIC administration (including new hires, changes, terminations/retirements, etc.) Assist with open enrollment and the annual flexible spending account review.
  • Assist with the leave of absence process.
  • Process tuition discount requests for eligible employees including updating the log and working with Student Financial Services.
  • Complete retirement requests for information from the State Employees’ Retirement System including refund/rollover distribution forms.
  • Respond to inquiries from temporary employees regarding the Smart Plan (Mandatory OBRA) and update the Empower System for terms/rehires.

2. Provides support to payroll and compensation:

  • Process terminations with payroll and send benefit entitlements to employees.
  • Process requests for name changes and transfer employee files
  • Process action forms as needed (Live in Lowell Program, dental for non-unit and police which require deductions, transit, Flex Spending Accounts, etc.)
  • Pull employment files upon employee separation.
  • Provide year-end tuition imputed income tax information to employees and payroll.
  • Coordinate union(s) sick buyback program annually
  • Assist compensation function for processing of requests including promotions, transfers, additional compensation or other increases.

3. Assist employment services function:

  • Assist with I-9 tracker under the direction of the Director, Talent Management and Employee Relations.
  • Follow up with employees who have submitted incomplete or invalid documents.

4. Provide additional department support:

  • Provide assistance with annual, semi-annual, and other projects including benefits open enrollment, flexible spending accounts, etc.
  • Special projects as assigned.
  •  Serves as a back up to serve HR/ front desk coverage, during periods of absence, daily breaks and during periods of peak activity.
  •  Upon request, review employee personnel files (both active and terms) and retrieve old records from storage as needed.

Minimum Qualifications (Required):

  • Bachelors Degree
  • 3 to 5 years of progressively responsible human resources benefits experience
  • Familiarity with automated payroll systems, PeopleSoft experience preferred

*Will consider candidates with HS Diploma or GED/equivalent and 7-10 years of directly related experience.

Additional Considerations:

  • Ability to communicate effectively handling confidential information
  • Ability to work independently
  • Experience with computerized office applications including word processing, and spreadsheets, Microsoft Office preferred
  • Ability to consistently meet daily, weekly and monthly deadlines
  • Ability to analyze problems and recommend solutions

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.      

This is a Non-Unit, Professional position, Grade P16.

Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.  

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.