Anticipated salary $60,000-65,000/annually based on experience and grade/range
General Summary of Position:
The Graduate Enrollment Advisor will support the management of graduate student re-enrollment campaigns and graduate enrollment advising in the Division of Graduate, Online & Professional Studies. The successful candidate will assist the Division with the development, implementation, and standardization of business processes that support the outreach, advising and re-enrollment activities conducted throughout the year by the Graduate Student Services Office. Working with the Director of Graduate Student Services and other Division staff, the Graduate Enrollment Advisor will assist with the development and deployment of recruitment, enrollment and student service activities implemented to support the attainment of Division graduate student enrollment goals.
Essential Job Duties:
Service Operations: In collaboration with the Director and other Division Staff, develop and deploy a 12-month enrollment outreach calendar and regular enrollment outreach campaigns that align with Division enrollment goals. The plan should establish a cycle for outreach, and utilize multi-modes of contact (e.g., email, voice, text) and the campus CRM. Collaborate with CRM functional and technical staff to develop coding, tracking, and dashboards in the CRM to streamline operations and improve efficiency.
Enrollment & Retention:
In collaboration with the Director, Division leadership, academic departments and graduate coordinators to identify annual enrollment targets and priorities by monitoring graduate student retention and providing regular reports on graduate student enrollment trends. The advisor will track and report progress towards retention and enrollment targets throughout the year, will aid in identify areas of concern, and assist with the development and implementation of plans to address enrollment concerns. Assist with counselling various populations, including domestic and international students, by phone, in person, electronically, and through social media.
Degree Progress: Work with Director, graduate coordinators, and registrar staff to integrate mechanisms to improve efficiency of graduate student advising, tracking, and degree clearance.
Progress Reporting: Work with Division leadership and Director to develop and maintain performance indicators and metrics, custom reports and dashboards to enable data-driven decisions and informed advising and tracking activity for graduate services. Create replicable processes that can be measured and scaled across the Division, and provide regular reporting on graduate student retention and enrollment trends.
Documentation: Create and maintain documentation of all processes related to enrollment operations for the office and develop training materials.
Other Job Duties:
Performs other related duties as assigned.
Working Conditions:
A high level of attention to detail, the ability to multitask in a fast-paced environment, sound judgment, tact, and diplomacy, ability to work with individuals at all levels within and external to the University. Position may involve attendance at meetings at the different campuses or off-site, networking with experts at other UMass campuses or with peers at other institutions. Nature of position requires occasional work on evenings and weekends.
Impact of Actions:
Ability to meet enrollment targets contributes to financial health of the University. Advisor will make recommendations regarding strategies for connecting with students and meeting these enrollment targets. Reporting accuracy is important in estimated budgets and enrollment trends.
Complexity:
- The person in this position will generate reports on a regular basis and need to be aware of variations in applicant data.
- Work is substantially complex, varied or requires interpretation of technical and detailed guidelines, policies, procedures and situations. A high degree of analytical ability and inductive thinking is required.
Minimum Qualifications (Required):
- Master’s Degree required
- 3 years of experience in higher education working across academic departments with students, faculty, and administrators
- Demonstrated ability to manage multiple short-term and long-term projects
- Ability to examine and improve processes to increase efficiency
- Demonstrated ability to provide regular and timely reports and analysis
- Knowledge of Word, Excel, PowerPoint and virtual meeting platforms is required
- Ability to learn and then optimize use of a CRM to improve advising and student services from both a student and faculty/coordinator perspective
- Excellent oral and written communication skills
Additional Considerations:
- Project management certification
- Demonstrated ability to work with and advise students with various and diverse backgrounds
- Demonstrated ability to work independently in a changing, fast paced environment
- Strong project management skills
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
This is a SEIU 888 Professional Union position, Grade P16.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
