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Part-Time Administrative Specialist - Residence Life (multiple positions)

Apply now Job no: 494290
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Residence Life
Salary: $15 to $16/hour
Applications Open:
Applications Close:

General Summary:

The Office of Residence Life Part-Time Administrative Specialist (PTAS) assists in the overall day-to-day management of the Office of Residence Life.  Specifically, the Administrative Specialist manages office phone calls and e-mail communication with the assistance of student employees and the Assistant Director of Residence Life.  PTAS’s priority is to provide outstanding customer service for our students, families, and all members of our community.  The PTAS also provides administrative support for the Office of Residence Life Leadership Team which includes one Assistant Dean, three Associate Directors and two Assistant Directors.  General responsibilities include conflict management, customer service, supervision of student workers, calendar management, budget management, and tracking equipment maintenance/inventory.

Position Responsibilities Include:

Customer Service: Provide consistent, outstanding customer service with phone calls, e-mails, and walk-ins. Exercise conflict management with any issues that may arise

Administrative Support: Provide administrative support for the Office of Residence Life Leadership Team (1 Assistant Dean, 3 Associate Directors, 2 Assistant Directors) including managing calendars and monthly budget statements.

Operations:  Assist in University housing operations including contracts, room assignments, room changes, billing, cancellations, refunds, and all associated mailings.

Front Office Assistance: Assist with training Office Desk Assistants regarding office protocols, services, and customer service standards.  Work with Office Manager and Assistant Directors to ensure office supplies are ordered, coordinator purchases, accounts payable, etc.

Minimum Qualifications (Required):

  1. High School Diploma or GED/equivalent required
  2. Experience and understanding of effective customer service procedures
  3. Experience with account and record keeping and the handling of monies
  4. Experience with supervision of staff
  5. Outstanding conflict mediation skills
  6. Strong communication skills

Preferred Qualifications:

  • Associates or Bachelors Degree preferred
  • Previous Higher Education administration experience

Special Instructions to Applicants:

This is a part-time, non-unit, non-benefited position for up to 18 hours per week.  

Initial review of applications will begin immediately and continue until position is filled. However, the position may close when an adequate number of qualified applicants are received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.