Human Resources and Equal Opportunity & Outreach

All members of the campus community must be fully vaccinated against COVID-19 or obtain an approved exemption on medical or religious grounds. Individuals with approved exemptions must wear face coverings in public indoor settings on campus, participate in weekly COVID-19 surveillance testing, and comply with any all other campus safety and health mitigation strategies. [There is currently an indoor face covering requirement for all members of the campus community regardless of vaccination/exemption status].

Already Applied?

Update your details, view your application and progress.

Login

Job Alerts

We'll send you an e-mail when a position becomes available that matches your search criteria.

Subscribe

Support Specialist

Apply now Job no: 509147
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: Salary commensurate w/ experience
Applications Open:
Applications Close:

General Summary of Position:

The GPS admissions and advising team is seeking a part-time support specialist. This role is vital to supporting the needs of the admissions & advising teams through various administrative tasks, customer service and student support. A strong desire to provide top-tier customer service is a must.

Responsibilities include, but are not limited to; answering phones, processing paperwork related to student application, processing registrations for non-matriculated students, entering transfer credit information, answering emails, updating and maintaining student records.

Minimum Qualifications (Required):

  • HS diploma or GED/equivalent required, background in customer support. Preference to those with previous higher education experience
  • Must be proficient in MS office

Special Instructions to Applicants:

New employees will be trained to gain working knowledge of our Student Information System (SiS) and our available student services.  They will also work with UMASS Lowell faculty, students and staff and will handle confidential information.

Seeking a candidate that has outstanding phone and email etiquette and the ability to answer questions in a professional and timely manner.

This is an on-campus, temporary, part-time, non-benefited, non-unit position – 18 hours per week.  The GPS office is open from 8:30am-8pm M-Th and 8:30am-5p F.  The ideal candidate will be available to work at least one 3:30-8pm shift each week.

Initial review of applications will begin immediately and continue until position is filled. However, the position may close when an adequate number of qualified applicants are received.

Please include a resume and cover letter with your application.  Names and contact information of three references will be required at the time of application.

Back to search results Apply now Refer a friend

Share this:

| More
Search by Keyword

Refine Your Search

Position Type

Locations

UMass Lowell

Categories

Diversity Jobs Top Employer 2021 Logo

The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.