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Microsoft 365 Engineer

Apply now Job no: 508027
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Systems Engineering
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

The Microsoft 365 Engineer is a highly technical staff member in the Systems Engineering group in Information technology. The position is responsible for designing various computer information systems both for on-premises and cloud environments to meet the business needs of UMass Lowell’s operations. Specializing in Microsoft cloud solutions, including Azure and Microsoft 365, the position is focused on maximizing benefit and value from the university’s investments in these platforms and technologies.

The position has a broad view of UMass Lowell’s information technology platforms residing in multiple locations as well as knowledge of the business processes and drivers that impact those technical platforms. As a lead designer on multiple projects, programs and systems, the position is responsible for design, documentation and consulting on implementation of multi-vendor applications platforms.

Under the direction of the Manager of Systems Engineering, the position is a technically advanced staff member responsible for the adoption and assimilation of both new technologies and integration and optimization of existing investments in information technology. They are integral in the overall services delivered to all internal and external users of UMass Lowell’s IT infrastructure.

In addition to efforts to modernize the operating environment to Microsoft Azure and other clouds, the position will be responsible for assisting the overall team with existing on-premises applications infrastructure routinely and as required.

Minimum Qualifications (Required):

  • High School Diploma or GED/equivalent
  • Must have real-world, hands on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and other Office 365 services within large complex environments.
  • Knowledge of Microsoft Teams and Office 365 Groups architecture
  • A strong commitment to providing excellent customer service and ensuring the success of our customers.
  • Demonstrated experience with scripting languages such as PowerShell, Python, JSON.
  • Proficiency with Microsoft licensing, especially related to Microsoft 365 A3 and A5 from the command line for a 100,000+ user environment.
  • Requires 3-5 years of design experience in a large Information Technology environment.
  • Previous production experience with Microsoft Cloud offerings including Azure.
  • Architectural and operational mastery of the Microsoft 365 Platform.
  • Mastery of storage technologies in Microsoft 365 including OneDrive and SharePoint.
  • Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies
  • In-depth knowledge and experience in configuring M365 security features including AIP, DLP, ATP, IAM/RBAC, and SIEM.
  • The ability to comprehend complex technical issues and rapidly isolate and prioritize likely causation and develop likely remediation.
  • Advanced proficiency with Active Directory and Azure AD, including group policies and ADSIEdit.
  • Excellent problem-solving skills.
  • Messaging and productivity tools, including Microsoft Exchange migration to Exchange Online and support of hybrid environment.
  • Demonstrated mastery of industry best practices relating to secure computing and data security practices.
  • The ability to explain complex technical concepts to non-technical users.
  • In-depth understanding of how disparate and multi-vendor systems can interoperate to achieve further information.

Additional Considerations:

  • Bachelor’s degree preferred.
  • Demonstrable mastery of core network technologies, including DHCP, DNS, NTP.
  • Previous hands-on experience and understanding of VMWare vSphere environments and architecture.
  • Advanced understanding of core web technologies such as IIS, HTTP, SFTP, and SSL.
  • Experience with VDI environments such as VMware Horizon preferred.
  • Experience with systems automation such as Puppet, Chef, or VMware vRO are strongly preferred.
  • Industry-recognized certification such as MCITP or VCP strongly preferred.
  • Thorough understanding of Microsoft Exchange messaging technology, including internet standards such as SMTP, IMAP, POP and MAPI.
  • Experience with message hygiene products such as anti-spam and anti-virus.
  • Previous experience with Microsoft SQL server preferred.
  • In-Depth understanding of content management tools, including SharePoint Online and OneDrive
  • Administration of Teams, SharePoint Online, and OneDrive

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P19.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process. 

Posting updated 9/16/2021

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.