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Conduct Coordinator & Case Manager

Apply now Job no: 501755
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Student Affairs
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

The Conduct Coordinator and Case Manager position is an entry-level position playing an integral role in the Office of Student Conduct allowing for the exploration of student conduct, Title IX, compliance, and case management. The coordinator is a member of the conduct team, and as such will work collaboratively and build relationships with departments within Student Affairs and the University to aid in the success of the students they are working with. The Coordinator will work closely with the Director and the Associate Director in the planning and implementation of the daily working of the office as well as the future of the department. This position will provide a solid professional experience in preparation for a career in Student Conduct.

The UMass Lowell Office of Student Conduct promotes a campus environment that supports the individual's academic and co-curricular pursuits and which contributes to meeting the community's educational goals and objectives. This goal is achieved through an educational process designed to foster the personal, social and cognitive development of students and by supporting the rights and responsibilities of all students. The Office of Student Conduct is committed to caring for the student, treating students equitably and making ethical decisions.  Essential duties described below.

Conduct Officer:

  • Adjudicate assigned conduct cases
  • Serve as review panelist for investigative model
  • Serve as an appeals officer for conduct cases
  • Participate in all Conduct, Title IX, and STARS trainings

Case Management and Administrative Duties 

  • Assist in case assignment of incoming conduct cases
  • Serve as a case manager within the conduct office
  • Collaborate with hearing officers to assist in scheduling cases
  • Follow up with overdue cases and past due sanctions
  • Track the Student Affairs’ Division compliance with Clery and Title IX Training
  • Manage Student Conduct email account
  • Manage the Student Conduct webpage
  • Assist in the annual review of the Conduct Code and process

University Outreach

  • Assist the Co-Chairs of STARS with the promotion of the STARS team
  • Conduct workshops and trainings with different stakeholders to discuss the STARS process and reporting
  • Assume additional responsibilities as needed including on College committees or Task Forces
  • Assist in the development of campus wide programs on the the Conduct Code and Process for the training of student leaders and in the education of the campus community

Promote the University’s commitment to customer service by:

  • Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed
  • Ensuring optimum service to all internal and external partners in response to requests for service and information within the confines of state and federal law
  • Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles

Minimum Qualifications (Required):


  • Master’s degree in Student Personnel Services, Higher Education, or a related field


  • 0-2 years of professional experience in Student Affairs
  • Full-time professional experience and/or graduate internship in student conduct

Preferred Qualifications:

  • Experience investigating Title IX and other alleged misconduct
  • Experience using Maxient conduct software
  • Training from Association of Student Conduct Administrators at the Gehring Academy (foundations track)
  • Proficient in computer software programs including those in the Microsoft Office group, FileMaker Pro, Adobe Acrobat, and the University’s Peoplesoft (SIS) software
  • Excellent oral and written communication skills
  • Proven ability to address the needs of students and staff and promote a positive student culture
  • Proven ability to work closely with faculty, staff, students, parents, and alumni
  • Clear understanding of professional search ethics and processes
  • Understanding of and experience working with conduct processes including a working knowledge of FERPA

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.       

Please include a resume and cover letter with your application.  Names and contact information for three references will be required at the time of application.  

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UMass Lowell


The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.