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Assistant Student Loan Manager - Financial Aid

Apply now Job no: 522207
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Financial Aid
Salary: Salary commensurate with experience and grade
Applications Open:
Applications Close:

General Summary:

The Assistant Student Loan Manager is responsible for the processing of all private educational loan programs and Federal Direct Plus Parent/Grad Loans processed through the Financial Aid Office. S/he manages all functions; including loan origination, certification, disbursement, and award adjustments. The Assistant Student Loan Manager will conduct proactive outreach to ensure timely and accurate processing of loan requests.

 The Assistant Student Loan Manager will assist with the federal aggregate loan review, monthly loan reconciliation, awarding of students close to aggregate loan limits, and processing of loan change requests.  S/he will manage student loan inquiries via phone, email, and Salesforce cases, and provide support to Solution Center specialists on loan related inquiries.

Minimum Qualifications (Required):

  • An earned bachelor’s degree is required
  • One year or more experience in a highly automated financial aid office or equivalent combination of education, training and experience
  • Ability to work with diverse population
  • Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS)
  • Must be in good standing with the US Department of Education and Commonwealth of Massachusetts related to all aspects of federal and state student aid, including default status and grant repayments

 Additional Considerations:

  • Individual exercises discretion and independent judgment
  • Improper application of regulations can result in fines and loss of eligibility from the student level to the institutional level
  • Ensures continuity of processing regardless of peak loads
  • Adjusts to new regulatory, environmental, and operational factors

 Preferred Qualifications:

  •  Strong computer skills, including Microsoft Office Suite
    • Excellent interpersonal and public communications skills
    • Ability to work effectively in a fast paced environment
    • Flexibility to work evening and weekend hours as needed
    • Understanding of technology to deliver student financial aid 
    • Embrace technology and appreciate how to use it to enhance service to students

 Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read “Know Your Rights: Workplace Discrimination is Illegal” poster (pdf) which provides an overview of many relevant equal opportunity laws.

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