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Enrollment Services Specialist (part-time/non-benefited) (multiple positions)

Apply now Job no: 518125
Position type: Hourly
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: $22.00 - $27.00/hour
Applications Open:
Applications Close:

General Summary of Position:

The UMass Lowell division of Graduate, Online, and Professional Studies (GPS) is seeking qualified applicants to join our growing team of student success professionals. The Enrollment Support Specialist (ESS) will review the records of incoming and current students, with the program’s academic advisor, to ensure timely follow-up on worksheets, advisement reports, and university petitions and exceptions, ensuring a smooth path to degree completion for undergraduate continuing education students, supporting student retention and enrollment efforts.

Minimum Qualifications (Required):

  • Associate’s degree required – Bachelor’s degree preferred
  • Strong communication skills both orally and in writing
  • Knowledge and/or willingness to learn SIS and Salesforce
  • Experience with student advising or registrar services preferred
  • Service-oriented: Intrinsic desire to help others succeed in reaching their goals
  • Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in a CRM
  • Strong computer skills and ability to quickly adapt to new technology
  • The successful candidate will have demonstrated the ability to work in a fast-paced environment, strong organizational skills, and attention to detail a must

Additional Considerations:

  • Maintain knowledge of courses/majors offered, prerequisites, general education and graduation requirements, and university policies and procedures
  • Evaluate incoming and current student records acting as a quality check on transfer credits, academic petitions, and academic exceptions. Make recommendations to the program advisor for follow-up
  • Working with the supervision of the academic advisor, create individualized degree completion pathways for students
  • Provide timely follow-up and case management on all related advisement report questions/concerns
  • Participate in outreach efforts to re-enroll students each semester
  • Serve as an enrollment advisor during peak times or when coverage necessitates

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a temporary, part-time, non-benefited, non-unit position.

18 hours per/week with the flexibility to choose working hours with the Assistant Director. Office hours are Monday – Thursday 8:30 am-8:00 pm and Friday 8:30 am-5:00 pm.

This position is on campus in Lowell, Mass.

Please include a resume and cover letter with your application.  Names and contact information of three references will be required at the time of application.




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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read “Know Your Rights: Workplace Discrimination is Illegal” poster (pdf) which provides an overview of many relevant equal opportunity laws.

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