Enrollment Services Specialist (part-time/non-benefited) (multiple positions)
Apply now Job no: 518125
Position type: Hourly
Non-Benefited – Non-Union
Campus: UMass Lowell
Grad & Professional Studies
$22.00 - $27.00/hour
Mar 07 2023 Applications Close:
General Summary of Position:
The UMass Lowell division of Graduate, Online, and Professional Studies (GPS) is seeking qualified applicants to join our growing team of student success professionals. The Enrollment Support Specialist (ESS) will review the records of incoming and current students, with the program’s academic advisor, to ensure timely follow-up on worksheets, advisement reports, and university petitions and exceptions, ensuring a smooth path to degree completion for undergraduate continuing education students, supporting student retention and enrollment efforts.
Minimum Qualifications (Required):
Associate’s degree required – Bachelor’s degree preferred
Strong communication skills both orally and in writing
Knowledge and/or willingness to learn SIS and Salesforce
Experience with student advising or registrar services preferred
Service-oriented: Intrinsic desire to help others succeed in reaching their goals
Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in a CRM
Strong computer skills and ability to quickly adapt to new technology
The successful candidate will have demonstrated the ability to work in a fast-paced environment, strong organizational skills, and attention to detail a must
Maintain knowledge of courses/majors offered, prerequisites, general education and graduation requirements, and university policies and procedures
Evaluate incoming and current student records acting as a quality check on transfer credits, academic petitions, and academic exceptions. Make recommendations to the program advisor for follow-up
Working with the supervision of the academic advisor, create individualized degree completion pathways for students
Provide timely follow-up and case management on all related advisement report questions/concerns
Participate in outreach efforts to re-enroll students each semester
Serve as an enrollment advisor during peak times or when coverage necessitates
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a temporary, part-time, non-benefited, non-unit position.
18 hours per/week with the flexibility to choose working hours with the Assistant Director. Office hours are Monday – Thursday 8:30 am-8:00 pm and Friday 8:30 am-5:00 pm.
This position is on campus in Lowell, Mass.
Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.
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