Careers at the University of Massachusetts Lowell

General Summary of Position:

The Tsongas Industrial History Center Facilitator handles complex logistics required to ensure that school groups visiting the Center (at Lowell National Historical Park) for a field trip have a smooth, positive, safe experience. Up to 14 groups a day may visit in the busiest seasons (fall and spring). This position may also assist with logistics for other visitors to the Center and some clerical tasks. The position is a seasonal, part-time, non-benefited, non-unit position contingent upon funding and volume of visitation. (M-F, up to 20 hours/week, 4 hours/day, 8:30 am-12:30 pm, mid-September through mid-June.)
(The Tsongas Industrial History Center is an education partnership of UMass Lowell’s School of Education and Lowell National Historical Park.)

Minimum Qualifications (Required):

Education/Experience:

• High school diploma or GED/equivalent
• Minimum 2 years’ prior experience in managing groups (preferably groups of youth), interacting with visitors to a site, organizing information, and anticipating possible problems to ensure a smooth, positive visit
• Ability to problem-solve calmly and promptly in a fast-paced environment.
• Ability to communicate and collaborate with diverse groups (Lowell NHP Maintenance staff, museum teachers, visiting educators and students, and TIHC leadership team) to effectively manage sometimes complex logistics
• Strong dedication to customer service marked by flexibility and kindness
• Organized and attentive to detail
• Ability to predict and troubleshoot logistical complications using quick and sound judgment
• Ability to exercise discretion
   

Additional Considerations:

• Nature of position requires time outdoors in all kinds of weather and occasionally requires some work from home (phone calls) during extremely bad weather or emergency situations
  • It is often necessary to help move bulky lunch carts
  • Work involves a mix of routine, well-established methods and unusual or changing situations that require quick and sound judgment
• The facilitator brings problems not of a routine nature to the attention of the manager

Special Instructions to Applicants:

Review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.  

This is a temporary, part-time, non-benefited, non-unit position.      

Please include a resume and cover letter with your application.  Names and contact information of three references will be requested at the time of application.