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Associate Instructional Technologist (Internal Only)

Apply now Job no: 514721
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Instructional Technology
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

This being an internal opportunity, only current UML Employees, irrespective of Bargaining units are eligible to apply for this position. 

The Associate Instructional Technologist, a technical staff member reporting to the Manager of Instructional Technology Services, will assist with integration of technology into the academic curriculum.  Work is often performed in conjunction with a senior staff member.  The Associate Instructional Technologist will support the deployment of academic technology solutions to enhance teaching and learning outcomes.  Supported technologies will include: Personal Response Systems, Lecture Capture Platform, Smart Podiums, video, videoconferencing platforms, Learning Management Systems, multi-media applications, mobile devices, classroom computer systems, and computer labs.  Duties include responding to support requests and development of documentation for faculty, staff and students regarding the proper use of instructional technologies.

Minimum Qualifications (Required):


  • Bachelor’s or Associate’s degree required


  • A minimum of zero to two years of experience using and supporting current academic, classroom and instructional technologies in a higher education setting


  • Excellent communication skills (written and verbal), presentation, and interpersonal skills
  • Possess excellent customer service skills
  • Working knowledge of classroom technology and ability to troubleshoot Extron systems and signal flow
  • Experience with Macintosh, Windows and Linux operating systems
  • Experience working with MS Office, multi-media, video and mobile applications

Additional Considerations:

The candidate should:

  • Have the ability to work independently or as a team
  • Internship experience working in a higher education IT department
  • Working knowledge of Google Workspace Administration including account creation, Chromebook device management and application policy distribution
  • Have the ability to engage in multiple simultaneous projects
  • Experience working with academic technology applications, tools, and web-based course management systems including: Personal Response Systems “Clickers”, Echo360/MediaSite lecture capture platforms (or comparable), Smart Podiums, Ensemble video, Yuja, Zoom, Teams, etc.
  • Working knowledge of Symantec Ghost Solution Suite for imaging and maintaining complex computer lab environments
  • Working knowledge of AxisTV Digital Signage Suite
  • Experience with Shavlik Protect patch management
  • Experience with supporting Laerdal Nursing Simulation Labs
  • Have strong technical understanding and be able to troubleshoot hardware and software issues

Special Instructions to Applicants:

This being an internal opportunity, only current UML Employees, irrespective of Bargaining units are eligible to apply for this position. 

This is a SEIU 888 Professional Union position, Grade P17.

Please include a resume with your application. Names and contact information of three references will be required during the application process.  Submission of a cover letter is optional.

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.