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Housekeeping Services Assistant Manager (multiple positions)

Apply now Job no: 513561
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Facilities Operations&Services
Applications Open:
Applications Close:

General Summary of Position:

The Housekeeping Services Assistant Manager reports to the Housekeeping Services Manager and assists with day-to-day management of housekeeping department operations.  Activities include but are not limited to: monitoring building conditions and staff productivity, ensuring housekeeping staff are working safely, efficiently and using industry best practices.  This position will provide housekeeping skills and individual developmental training to staff.  The Assistant Manager may work with the Special Events Department, and other campus stakeholders to ensure proper Facilities Management support. This position requires sound housekeeping technical knowledge, solid leadership skills, and the ability to ensure all functions and goals of the housekeeping operations are met. The Housekeeping Services Assistant Manager is an individual who models behavior and attitude that establishes & maintains a respectful and inclusive work environment.

Minimum Qualifications (Required):

  • An Associate’s Degree in Hotel Management, hospitality or related degree; or HS diploma/GED or equivalent and continuing education/certificates that the employer may view as equal
  • Five years of recent housekeeping/custodial or building maintenance experience with at least three of them in a supervisory/leadership role of a large staff, typically 20 or more team members, and demonstrated growth of responsibilities
  • Experience managing equipment inventory, repair and replacement programs or similar experience
  • Proven ability to prioritize tasks and meet deadlines as well as demonstrated flexibility to meet unexpected changes in priority. 
  • Experience with current practices for interviewing and on-boarding new employees
  • Strong human relations/customer service skills and demonstrated ability to establish and maintain effective working relationships with diverse constituencies, including morale and team building skills
  • Ability to exercise leadership and set a positive example for other work groups and department members in meeting department goals
  • Proficiency with various computer systems/programs appropriate for administrative management of Facilities Management including Microsoft Office Suite
  • Excellent verbal and written communication skills, including the ability to create reports, conduct meetings, and train personnel; ability to communicate to large groups within a multilevel organization
  • Experience coordinating the work of supervisors who oversee a team of 15 or more employees preferred
  • Ability to problem solve
  • Proven commitment to providing excellent customer service
  • Possess a current valid driver’s license or alternative means to quickly get to, and around, campus
  • Ability to respond in a timely manner to emergency after-hour and recall situations as needed including night and weekend response to weather and other emergencies
  • Working knowledge of OSHA Regulations, and ADA Regulations

Additional/Preferred Considerations:

  • A Bachelor’s Degree in Hotel Management or related degree or additional certifications such as cleaning fundamentals or technical skills
  • Demonstrated proficiency with a work order/PM system
  • Supervisory experience in a union environment
  • Higher Ed or similar institutional experience
  • Demonstrated experience working with sustainable practices implementation
  • Facilities Management Certification
  • Train The Trainer Certification
  • Experience in planning, implementing and controlling budgets
  • Experience with MA procurement regulations.
  • Experience with student housing or conference management software
  • Bilingual in English and Spanish and/or Portuguese

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P18.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.


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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.