Human Resources and Equal Opportunity & Outreach

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Admissions Communications & Outreach Operations Coordinator

Apply now Job no: 510927
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Undergrad Admissions
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position: 

This essential role works as part of a dedicated enrollment team to ensure the success of the University’s customer relationship management (CRM) system, Slate Technolutions, in support of enrollment-related communications, admissions lead coordination and effective outreach to these customers. A goal of this position is to expand the use of the CRM communication tools to their fullest potential and effectiveness to support the university’s enrollment goals.  Some opportunities for remote work available.

Minimum Qualifications (Required):

  • Bachelor's degree from an accredited institution
  • Minimum of one year of previous work or college/intern experience in developing email communication flows including audience populations, templates, oversight and plan deployment is required
  • Strong attention to quality, detail and accuracy
  • HTML and CSS experience for email preferred
  • Excellent analytical and problem-solving skills with the ability to prioritize work
  • Interest in testing and learning new technologies

Additional Considerations:

  • Working knowledge of CRM platforms, such as Marketo, Hubspot, Pardot/Salesforce, etc necessary; experience with Slate (Technolutions) preferred
  • Ability to work independently on tasks and projects with strict deadlines
  • Ability to effectively and efficiently work as a team member
  • Ability to handle multiple projects at the same time
  • Demonstrated organizational ability and strong attention to detail
  • Excellent oral and written communication skills
  • Strong interpersonal skills, including the capacity to work cooperatively with a wide range of individuals
  • Strong problem-solving and logical thinking skills
  • Strong commitment to customer service
  • Willingness to work weekends and nights

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process. 


Posting updated 12/9/2021

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.