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Salesforce & Technology Operations Analyst

Apply now Job no: 510570
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: Salary negotiable with range starting at $75K
Applications Open:
Applications Close:

General Summary of Position:

The successful candidate will be expected to support the operational and technological processes around recruitment, admissions, and reenrollment activities to help the Division of Graduate, Online & Professional Studies meet targeted enrollment goals.  The Salesforce & Technology Operations Analyst is expected to review current policies and processes to optimize or create scalable processes and infrastructure where needed to ensure best practices in the following areas:

  • Recruitment & Admissions communication automation
  • Assist in analyzing the communication campaigns
  • Lead & Opportunity generation
  • Lead & Opportunity nurturing and conversion

CRM / Marketing Automation: Serves as the lead team member for the maintenance and optimization of Salesforce CRM and GPS marketing automation operations to support recruitment, admissions, and reenrollment efforts. Assists with development and deployment of digital and traditional marketing, recruitment and reenrollment campaigns and ensures current and future campaigns are tracked appropriately. Works closely with GPS Graduate and Undergraduate Recruitment & Admissions and Advising teams to develop and then maintain key performance indicators, custom reports and dashboards which enable data-driven decisions. Manages measurement, attribution, and data visualization of marketing, recruitment, and reenrollment campaigns.  Assists in Salesforce training of new staff as well as training current staff when there are changes and enhancements to the Salesforce Org.

Operation Optimization and Enhancement: Critically review existing business processes and recommend changes to optimize and enhance the operations. Document the current and proposed processes. Present the enhancements to the stakeholders and collaborate with them to execute the change.  

Application System: 
Maintain the CAS/Admissions by Liaison application system throughout the admissions cycle. This will include responsibility for the management of user security and support for the applicant portal.
Serve as the point of contact for all application system internal inquiries and lead staff in system testing and updates. Work collaboratively with the Assistant Director of Admissions to provide continuous training to users of the system.
Primary technical liaison for CAS/ABL with internal campus partners including but not limited to Information Technology, Registrar, Financial Aid, Data, Analytics and Institutional Research to ensure successful deployment and utilization of the system.

Minimum Qualifications (Required):

  • Bachelor's Degree required
  • 5 years of experience required 3 years of which in using Salesforce CRM and marketing automation platforms
  • Extremely detail-oriented, and deadline-driven; fanatical about checking own work, with high standards for accuracy
  • Process-driven, always looking to optimize and streamline processes
  • Knowledge of data capture and management strategies
  • Ability to work independently and be goal driven/oriented
  • Excellent oral and written communication skills

Additional Considerations:

  • Strong project management skills are highly desirable
  • 2-3 years of work experience in higher education is highly desirable
  • Previous experience with Student Information Systems and application systems Platforms.
  • Ability to work in a fast paced environment
  • Ability to handle multiple projects at the same time
  • Knowledge of CAS and Admissions by Liaison is desirable
  • Knowledge of Pardot and Marketing Cloud is desirable

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P18.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process. 

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.