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Case Manager - Confidential Resource Officer

Apply now Job no: 510450
Position type: Staff Full Time
Campus: UMass Lowell
Department: Counseling
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

University of Massachusetts Lowell has an exciting opening for a Case Manager – Confidential Resource Officer at Counseling Services, part of the UMass Lowell Wellness Center.  Counseling Services strives to empower, support, and assist students in the pursuit of their academic, professional, and personal endeavors.  Counseling Services clinicians work with undergraduate and graduate students to tackle challenges and remove barriers to growth, change, happiness, peace, or well-being.

The Case Manager – Confidential Resource Officer will assist students with referrals to community resources and facilitation of access to care. This includes coordination and facilitation of hospitalizations and mental health treatment through and post discharge. The Case Manager – Confidential Resource Officer will also follow up to ensure that clients are appropriately assessed and successfully referred. In addition, they will serve as the Confidential Resource Officer for the campus and provide information to students, staff, and faculty impacted by sexual misconduct or sexual harassment including reporting options, counseling services available, medical services available, supportive measures, university disciplinary process and legal processes.

This is a unique opportunity to contribute to the mental health and well-being of students, as well as staff and faculty.  The ideal candidate for this position will be able to be highly professional and connect well with students as well as staff and faculty.  They will be exceptionally warm, engaging, collaborative, and welcoming to a highly diverse campus community.

The Case Manager – Confidential Resource Officer will join a strong, hard-working, creative, spirited, dedicated and positive team of multidisciplinary mental health care providers.  The working environment truly incorporates self-care into clinical practice and celebrates diversity in all its forms.

Minimum Qualifications (Required):

  • Master’s degree in clinical social work, counseling, psychology or a closely related field
  • 1-2 years of experience in providing case management, care coordination, and referral services
  • Current license to practice in relevant clinical/counseling or social work field in U.S. If not licensed currently in MA, ability to obtain
  • MA licensure within 4 months of hire
  • Commitment to and demonstrated ability to provide multiculturally competent clinical services to a diverse student population
  • Ability to maintain appropriate records via an EHR and adhere to professional confidentiality standards

Preferred Qualifications:

  • Experience within a college or university setting or with college aged students in an alternative setting
  • Excellent organizational skills
  • Experience in supporting survivors of sexual assault, sexual harassment, or other related trauma

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P17. 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.