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Assistant Director of Student and Family Support Services

Apply now Job no: 507938
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Residence Life
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

The Assistant Director of Student and Family Support Services oversees critical services focused on student and family support and well-being. The Assistant Director directly oversees resources related to student housing and food insecurity and manages the on-campus food pantry. The Assistant Director also plays a key role in the case management of STARS (UML’s behavioral intervention team).

Specific Responsibilities Include: 

  • Directly oversee on-campus food pantry operations and provide direct supervision to 10-15 student food pantry employees. Work with community partners to coordinate donations and fund raising.
  • Provide assistance with case management for STARS cases in conjunction with the STARS team. Track and compile STARS data to effectively report trends in student behavior and concerns. Provide one-on-one assistance to students assigned through STARS. Serve as initial point of contact to office for student concerns.
  • Assist with Family Programs initiatives with an emphasis on summer Family Orientation. Directly supervise Family Orientation Leaders.
  •  Develop and implement programming and educational initiatives related to student retention and support. Collaborate with other university offices and community partners to raise awareness and access to support services.

Minimum Qualifications (Required): 

  • Master’s Degree in Higher Education Administration, CSP, Counseling, MBA or related field is required
  • 3 to 5 years full-time experience in student affairs at a college or university
  • Ability to effectively work with diverse populations

Preferred Qualifications: 

  • Prior experience working with students of concern/behavioral intervention initiatives
  • Prior experience working with family outreach initiatives

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is an SEIU 888 Professional Union position, Grade P16.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.      

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.

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UMass Lowell


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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.