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Coordinator of Academic Services

Apply now Job no: 507824
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Center for Learning
Salary: Salary commensurate with experience and grade/range
Applications Open:
Applications Close:

General Summary of Position:

The Centers for Learning and Advising and Student Success (CLASS) is a centrally coordinated student academic support center and provides advising, tutoring, success coaching and a wide range of academic support services to all UMass Lowell students which include managing two testing centers. The Centers for Learning offers these services on both north and south campus as well as in the residence halls. The testing centers are located on North and South Campus. The Centers for Learning is actively engaged in university-wide student success initiatives and partners with academic colleges, student affairs and other units on campus to support the retention, persistence, and graduation of all our students.    

The Coordinator of Academic Support Services part of the Centers for Learning Academic Support Services team. There are 3 areas of responsibility for this position; 1.) Coordinating the south campus testing center; 2.) Engaging in pro-active outreach and academic advising to undergraduate students to support their overall success; 3.) Collaborating as a member of the CLASS Academic Services team in the delivery of academic supports and programming;

The Centers for Learning and Advising and Student Success (CLASS) is a centrally coordinated student academic support center and provides advising, tutoring, success coaching and a wide range of academic support services to all UMass Lowell students which include managing two testing centers. The Centers for Learning offers these services on both north and south campus as well as in the residence halls. The testing centers are located on North and South Campus. The Centers for Learning is actively engaged in university-wide student success initiatives and partners with academic colleges, student affairs and other units on campus to support the retention, persistence, and graduation of all our students.    

The Coordinator of Academic Support Services part of the Centers for Learning Academic Support Services team. There are 3 areas of responsibility for this position; 1.) Coordinating the south campus testing center; 2.) Engaging in pro-active outreach and academic advising to undergraduate students to support their overall success; 3.) Collaborating as a member of the CLASS Academic Services team in the delivery of academic supports and programming

Minimum Qualifications (Required):

Education:

  • Master’s Degree in College Student Personnel/ Higher Education Administration/ Counseling/ Psychology or related field is strongly preferred.
  • Strong collaboration, organization, interpersonal and communication skills.

PLUS

Experience:

  • Minimum of 2 years of full-time (or equivalent) experience providing academic support & advising for college students at the undergraduate level and working with faculty
  • Also, must possess excellent written and oral communication skills

***Will consider candidates with 5+ years of significant experience advising students in other related educational settings.

Technical Skills:

  • Extensive experience with Microsoft Word and Excel
  • Must be proficient with SIS, Starfish, advising tools, Salesforce (CRM)
  • Strong communication skills

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.      

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.