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Solution Center Specialist

Apply now Job no: 507314
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Solution Center
Salary: Salary commensurate w/ experience and grade/range
Applications Open:
Applications Close:

General Summary:

The Solution Center Specialist position provides student-focused support in a fast-paced environment. This position is responsible for answering questions, facilitating transactions, processing paperwork, and tracking student inquiries in the areas of Financial Aid, Registrar, and Student Financial Services.

Minimum Qualifications Required:

  • Bachelor's degree with 3-5 years professional higher education experience. However, will consider candidates with a HS Diploma or GED/equivalent and 7-10 years directly-related experience higher education experience;
  • Effective oral, written, listening, and communication skills;
  • Familiarity with computers and competency in navigating and performing data entry in a Windows environment; Experience with student relational database system and CRM system preferred;
  • Mathematical and analytical skills.

Additional Considerations:

  • Demonstrated experience in a fast-paced customer service environment.
  • Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions;
  • Ability to work independently and demonstrate initiative.
  • Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
  • Ability to work effectively as a team member.
  • Ability to analyze and interpret information and make independent decisions.

Preferred Qualifications:

  • Consideration will be given to those with a Master's Degree and 1-2 years of related higher education experience in a professional capacity.
  • Preference is given to those with experience in at least one of the following three areas: Financial Aid, Registrar, or Student Billing.
  • Experience with PeopleSoft Campus Solutions 9.0 and Salesforce CRM systems.

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process. 

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.