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Marketing & Reservation Specialist

Apply now Job no: 495934
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Tsongas Industrial History Ctr
Salary: Salary anticipated $16.50 - $17.44/hour
Applications Open:
Applications Close:

General Summary of Position:

This position is located at the Tsongas Industrial History Center, Boott Mills, Lowell National Historical Park. The primary purpose of this position is to respond to phone calls and public inquiries, conduct outreach, and make reservations for park tours and programs, including Tsongas Industrial History Center education programs.

The major duties of this position are as follows:

Responding to Inquiries and Providing Information:
Responds to phone calls and public inquiries, providing up-to-date and relevant information about TIHC and LNHP programs and services through the Park’s main telephone number. Serves as dispatcher for the Park’s radio system and may be responsible for calling for emergency assistance when necessary. Assists in the preparation and distribution of confirmation packages with reservation details and pre-visit instructions.

Processing Reservations:
Processes routine reservations, organizes and creates special visitation itineraries for school groups, educators, and other visitor inquiries through a central reservations system. Handles invoicing and daily “call sheet” scheduling reports. Accepts and processes payments from teachers.

Marketing:
Researches and collects marketing and educational data, writes targeted copy, develops and tracks new direct mail contacts. Contacts current and re-connects with former organized groups to make their reservations annually; creates email and phone lists of underserved schools and groups to encourage new reservations or promote programs. Coordinates, prepares, and presents informal presentations to educators to increase awareness of Park and TIHC programs and services. Promotes LNHP-UML partnership through close collaboration with UML professors and tailored itineraries.

Support Services:
Assists with special event coordination, room/equipment preparations. Assists with maintenance of central office and administrative filing system.

Minimum Qualifications (Required):

  • HS diploma or GED/equivalent
  • Marketing experience
  • Excellent communication and customer service skills
  • Knowledge of Lowell and National Park Service

Preferred Qualifications:

  • Bachelor's Degree preferred

Special Instructions to Applicants:

Only current UML Employees within the Grants & Contracts (MTA/Grace) bargaining unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.   

This position is contingent upon funding.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.