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Associate Systems Analyst - Salesforce

Apply now Job no: 495360
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: IT-Enterprise Applications
Salary: Salary range anticipated of $58,000 - $63,000
Applications Open:
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General Summary of Position:

UMass Lowell is committed to a Salesforce “Connected Campus” strategy.  It is one of IT’s top initiatives.  We seek a motivated professional to join our team.  We have an exciting technology portfolio including: Sales Cloud, Service Cloud, Knowledgebase, Live Agent, Communities, Social Studio, Informatica Cloud, DemandTools, TargetX, SMS Magic and ScheduleOnce. 

IT Enterprise Applications provides application leadership, system administration and development for Salesforce technology solutions serving the needs of the university.  The Associate Systems Analyst utilizes technical skills to support Salesforce operations and projects.  S/he works alongside a team of Project Managers and other Salesforce professionals to deliver high quality support for campus stakeholders.  This position requires solid Salesforce technical expertise and a demonstrated ability to learn new technologies and work collaboratively to improve our CRM technology solutions.

Minimum Qualifications (Required):

  • Bachelor’s Degree in Management Information Systems, Computer Science or related program or ability to complete Bachelor’s degree within 6 months of hire
  • Salesforce Certified Administrator
  • 2 years of related experience performing hands-on Salesforce administration duties in a higher education environment or comparable setting
  • Strong verbal and written communication skills

Preferred Qualifications:

  • Demonstrated experience with Salesforce Higher Education Data Architecture (HEDA)
  • Demonstrated ability to learn new technologies and apply knowledge to deliver software solutions that support business needs
  • Demonstrated ability to manage project tasks within deadlines
  • Experience performing Salesforce development duties such as complex automations; API integrations; Visualforce; Apex; Flows; etc.
  • Experience working with Salesforce Communities
  • Experience using Salesforce partner products including: TargetX, Informatica Cloud, Form Assembly, SMS Magic, Schedule Once and DemandTools

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

Please include a resume and cover letter with your application.  Names and contact information of three references will be required at the time of application.


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UMass Lowell


The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.